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Hello Efe, sorry to hear about your decision. I sent you additional information on how to move forward with your refund request at your account email.
Hello Ahmad,
I checked your account and you have an active license until 2024-07-07. After looking into this in more depth, I found out that you have multiple registrations on our site related to your email address. I merged them into one registration. Please try to log in again using one of the passwords you used for the two accounts. If you see a message about a forgotten password, then you need to reset your password and going forward you will be able to easily login using the newly set password.
Hi Boyan, these packages represent the same thing. I’m sorry for the misunderstanding. If you click on the buy button on both, you will get the same discount as the product is the same. I suppose the left package was visible on the prop firms page which was not correct and we removed it from there earlier today. Just a reminder that tomorrow is the final day of our Top 10 app launch 50% discount. As Alan explained, the robots in the Top 10 Robots App and the Prop Firm Robots App are completely different and the strategies are different.
This is how the Top 10 Robots App works. On powerful servers we use the Express Generator which generates over 8000 new strategies per market every day. Then we pass them via Acceptance Criteria and Monte Carlo. We merge them to our running collections (up to 100 strategies per market). On the weekend, we choose the best 30 for a market and upload them to the Top 10 Robots server. The strategies are kept in Top 10 until they perform well on virtual trading environment. We have strategies staying in Top 10 for more than a few months. All EAs here work on M15.
The EAs from the Prop Firm Robots App follow the its own strategy and are created in a way to satisfy prop firms requirements. They work on different timeframes. Hope this makes sense and gives some clarity on the differences between the two web applications.
Hello, as discussed via email, we were not able to find your order because the ID was wrong. Now when you provided the correct order ID we were able to find your order and fix your issue. Please try again accessing the app.
Hello Erlas, Marin here from tech support team. Upon checking your account I can’t find any email coming from your Academy profile email address.
According to our Terms of Service, section for Robot Refunds, you would need to attach an evidence that the robots are not profitable to be eligible for a refund. It can be from a demo account with at least 7 days of trading or any other account that you have.
Once you have at least a week of trading activity (no matter if it’s a demo or live account) please fill to proceed with the refund request.Hello, Marin here from tech support team. The FSB Pro comes only with a lifetime license. Bear in mind that we don’t offer it as a separate product. You need to purchase a bundled package which comes with EA Studio as well.
Hello Charles,
Upon checking your account I don’t see any access problems.
You just need to visit the Prop Firm Robots app page (formerly the FTMO Robot) and from there you can download the EAs.
In case you still have issues, please try login from a different browser which you haven’t used before (this is to check if cookies are causing the issue). If this is the case, then you would need to clean your browser cache and cookies to login and download the EAs.
If this doesn’t solve the issue, please send a screenshot from the page to see the type of error message you see to our support email and we will debug this together.
Welcome to the official support forum for all your access-related questions concerning the Prop Firm Robots app! Whether you’re encountering login problems, having trouble creating an account, or facing any other access challenges, this is the place for you. Our team is here to assist you with step-by-step solutions and to provide updates on any ongoing access issues. Ensure to check this forum first for any announcements or solutions that might already address your issue. Let’s get you back to exploring the world of robots seamlessly!