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Marin Stoyanov
KeymasterHei Shekeb, can you post a screenshot from the Experts and Journal tabs from you MT platform?
Marin Stoyanov
KeymasterHey Adam, if you have a license for Expert Advisor Studio you can upload the MT4 strategy in the Strategy Editor and then download it as MT5 strategy.
Marin Stoyanov
Keymaster1Hello,
The forex market is open 24 hours a day during weekdays but closes on weekends. Because this market operates in multiple time zones, it can be accessed at any time except for the weekend break.
That being said, please check the Journal and Experts tab for any errors messages that might help to identify the problem and post some screenshots here so we can assist you if there are setup issues.
Marin Stoyanov
KeymasterUsing multiple Expert Advisors (EAs) on Darwinex may reduce the likelihood of being detected for correlation, but it does not guarantee it. Darwinex uses sophisticated algorithms to detect correlated trading patterns, which means that if multiple EAs produce similar trading signals, the system might still identify the correlation.
It is best to use a different robot that is probably not used much on Darwinex because if you use a popular EA and they understand that there are a lot of accounts with the same robot, they might not allow both to withdraw any payouts. In this case, to make it individual, make sure to just use a unique robot, e.g. change magic number, modify the TP and SL and other properties slightly.
Marin Stoyanov
KeymasterHello, we haven’t tested this or used any service as we’re focused on MetaTrader only. Hopefully other traders will have something in mind.
Marin Stoyanov
KeymasterHey Willian, there is no trial period for the EAs. You can see the backtest of each strategy directly in the app. We started several challenges with these EAs at the moment and you can see the performance in real time as well as the track record for each.
As per our Terms of Service, section for Robot Refunds, we offer a 30-day money back period if the robots are not profitable.
Marin Stoyanov
KeymasterHello Richard, please check this post about R–Squared where Petko covers the topic in detail. There you can find a video explanation as well.
Marin Stoyanov
KeymasterHello Robin,
I already replied to your email but I will write here as well in case you missed the email.
In accordance with our Terms of Service, you are eligible for a refund if the robots are not profitable.
Please fill this form to proceed with the refund request
Marin Stoyanov
KeymasterHello, there was a caching issue with your access. Please logout and login again and try to access the app again. Problem should be solved now.
Marin Stoyanov
KeymasterHello Paul4x, let me explain this.
Although they look similar, these are 2 different webapps that suite different needs.
The robots in the Prop Firm Robots App are fewer compared to the prop firm robots app and currently there is no point to have the Winners and Latest sections in this app. If there is a new strategy added it will replace one of the existing worst performing strategies. The number of strategies is much smaller and it’s easier to see when the strategy was added and updated in a single screen. On the other hand, this app has build-in settings for challenge targets, protections and etc. which are not present in the other app.
The Top 10 Robots App works differently. Currently there are 100 strategies in total in the app. New strategies are being added every weekend and some of the existing once which are not perfuming well are being dropped. This makes it very difficult to see when a new strategy is added and also to arrange the strategies by different criteria, as in the app each pair has it’s own view.
We’re working on exciting updates in the Prop Firm Robots app that will be released in the next 1-2 weeks. We will post an update in the relevant forum and send emails to the users who have the app so you will receive a notification once this happens.
Regards,
Marin @ Customer Support
Marin Stoyanov
KeymasterHi, I found your order from October 31, 2023. You do have a lifetime license. Please try deleting your browser cache and website cookies and then access the Prop Firm Robots App again. Everything should be working fine after that.
Marin Stoyanov
KeymasterHello Efe, sorry to hear about your decision. I sent you additional information on how to move forward with your refund request at your account email.
Marin Stoyanov
KeymasterHello Ahmad,
I checked your account and you have an active license until 2024-07-07. After looking into this in more depth, I found out that you have multiple registrations on our site related to your email address. I merged them into one registration. Please try to log in again using one of the passwords you used for the two accounts. If you see a message about a forgotten password, then you need to reset your password and going forward you will be able to easily login using the newly set password.
Marin Stoyanov
KeymasterHi Boyan, these packages represent the same thing. I’m sorry for the misunderstanding. If you click on the buy button on both, you will get the same discount as the product is the same. I suppose the left package was visible on the prop firms page which was not correct and we removed it from there earlier today. Just a reminder that tomorrow is the final day of our Top 10 app launch 50% discount. As Alan explained, the robots in the Top 10 Robots App and the Prop Firm Robots App are completely different and the strategies are different.
This is how the Top 10 Robots App works. On powerful servers we use the Express Generator which generates over 8000 new strategies per market every day. Then we pass them via Acceptance Criteria and Monte Carlo. We merge them to our running collections (up to 100 strategies per market). On the weekend, we choose the best 30 for a market and upload them to the Top 10 Robots server. The strategies are kept in Top 10 until they perform well on virtual trading environment. We have strategies staying in Top 10 for more than a few months. All EAs here work on M15.
The EAs from the Prop Firm Robots App follow the its own strategy and are created in a way to satisfy prop firms requirements. They work on different timeframes. Hope this makes sense and gives some clarity on the differences between the two web applications.
Marin Stoyanov
KeymasterHello, as discussed via email, we were not able to find your order because the ID was wrong. Now when you provided the correct order ID we were able to find your order and fix your issue. Please try again accessing the app.
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