Privacy Policy


This Privacy Policy (together with our Terms of Service and any other documents referred to in it) sets out the basis on any personal data that you provide to us or we collect from you, will be processed by us. Also, this Privacy Policy sets out how you can instruct us if you decide to delete your personal data.

For the purpose of this Privacy Policy, Data Protection Legislation means: (i) the General Data Protection Regulation 2016/679 (the “GDPR”) applicable in the European Union, including the UK until any UK data protection legislation replaces or adopts the GDPR in the UK and (ii) then such UK data protection legislation replacing the GDPR once in force and applicable. For the purpose of the Data Protection Legislation, the data controllers are Forex Academy LTD and Forex Software LTD.

Please read the following carefully to understand how we manage your personal data and what are our practices regarding it.

By using our Website, being a registered user or by submitting any personal information to us, you signify that you have read and understood how we collect, use and disclosure your personal data in accordance with this Privacy Policy. If you do not agree with this Privacy policy, you should not use our Website and services, or access the website or submit any information.


The personal data we collect (or receive) about you may include your:

  • name
  • e-mail address
  • username, password;
  • your IP address
  • your phone numbers


We may collect (or receive) your personal data when:

  • you contact us, whether through our Website (for example the online form, by e-mail) For example, if you submit a complaint, report a problem with our services or our Websites, or if you ask a simple question. This includes information provided by you when you update your account such as your name, e-mail, country, etc;
  • you use your profile account to login to and use our educational courses, functionalities available on the website, forums, blogs, etc.;
  • Under no circumstances are these details exposed to any third parties other than those who need to know this information in order to the services we provide


We may process your personal data for one or more lawful bases of processing (“Lawful Basis”) depending on the particular purpose for which we are using your data (see below).

We might process your personal data for the purpose of:

  • Dealing with your inquiries and requests, including contacting you if
  • Notifying you about important changes or developments to our Websites, our courses or services.
  • Providing you access to our educational materials and videos on our website.
  • Monitoring how people use our Website, forum, blog or comments to see if they are being abused. For example, by internet trolls posting inappropriate comments in review areas or advertising brokers, external websites, blogs, forums, etc.
  • We may check or compare some of the information and details that you provide to us to protect third party databases, to confirm that it is accurate.
  • Also, we may receive content from you by social media where this is in the public domain, with messages you send us via this social media. The information can include posts, comments and pictures on websites such as YouTube, Facebook and Twitter.
  • If you are a registered user, we might contact you with the information that you requested for. Also, we might contact you to inform you about any updates about our services or products.We might contact you by post or If you decide that you do not want to be contacted in the future, please let us know.
  • We do not sell, rent, or provide your personal data to third parties. Also, when you register for a trial account of EA Studio and FSB Pro, you register directly to the services of Forex Software LTD (the company that has developed the software). Forex Software LTD collects the data you provide, to give you access to the full usage of the applications.
  • If you decide to post messages on our forum or comments to any videos, pictures or posts, that we may make available for this purpose on our Website, we might collect that information you provide to us. We might process this information to respond to public comments you might have or social media posts whether they are directed to us or about us, our Website to resolve disputes, provide support and resolve problems if permitted by law.
  • You can contact us for more information at, or write us to 38 General Toshev str., 9000, Varna.
  • If you stop using our Website for any reason, we might continue to use your personal data as permitted by law. If you want to stop receiving e-mails from us (for any updates, new features, and services for the products you use), please contact us and request to have your details set out or deleted.


If you decide to change your contact information. You can by updating your profile within your User Profile where applicable.


  • Be aware that communicating over the internet as emails/webmails are not secure unless they have been encrypted. Your communications might route through few/many countries before being delivered. This is the nature of the World Wide Web nowadays. The Internet is not a secure middle.
  • We do not accept responsibility for any unauthorized access to personal data that is not in our control and causes loss of data. However, the protection to the personal data of our users is very important to us and we have embedded many security procedures.
  • Never provide your login details such as username/password to third parties.
  • We will not provide access to your personal data for any reason to government institutions or authorities except the cases when that is required by low.
  • Please, be aware not to share your personal data that you do not want to be exposed when you post in forums, comment to any posts, videos or pictures.


Your personal data might be disclosed for processing to:

(а) some of our employees with the purpose to give you access to our courses, videos or educational materials (employees are restricted to use and expose the data to third parties, and we make sure to secure the usage of it).

(b) Law agencies and government bodies if that is required by law.

(c) In order to defend the property, copyright, and security of our Academy and our users. This might include exchanging information with other companies for fraud protection.

(d) Social media sharing, such as comments and posts that you write and become public (for example our Facebook page and Twitter). We do not control the personal data on these social platforms. You need to read their terms and conditions and privacy policies.


You are entitled to:

  • Request access to your personal data or that is known as data subject access request
  • Request any correction on the personal data that we hold for you
  • Request erasure of your personal data. Note, that if your personal data is removed, you will have no longer access to your user account on the Website.
  • Request the transfer of your personal data to you or to any third party. We can provide that in the regular machine-readable format. If you decide to do that, we will need to have your consent.
  • If you decide to withdraw consent at any time, where we rely on consent to process your personal data, please, write to:

38 General Toshev Str,

9000 Varna

We might require proof of your identity (such as e-mail verification) before providing you with the personal data we might have about you. We do our best to respond to all request within 1 week.


The data we collect from you is stored in the European Economic Area (“EEA”). By submitting your personal data, you agree to store or processing. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.


We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on our Website. It is your responsibility to check the Privacy Policy every time when you submit your personal data to us.

In the event that our purposes for processing personal data change, we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.


This document addresses only the use and disclosure of personal data that we receive about you or collected from you.

If you disclose your personal data to other websites we may link to, different rules might apply to their use or disclosure of the data that you disclose to them. We are not responsible for the privacy policies of other websites even if you access those websites using links from our website(e.g. if you register to Udemy in order to access our courses, you need to read their Privacy policy)

We recommend that you check the policy of each website you visit and contact the owner of this website if you have questions or concerns.


We will only retain your personal data as long as you have consented to it or when it is necessary for us to provide you with our services or educational courses.

You can ask us to delete your personal data at any moment (you access to our services and educational courses will be discontinued)

If you would like to let us know about something we have done, or failed to do regarding your personal data, please let us know.

Questions, comments, and requests regarding this Privacy Policy should be addressed to:

48 Knqz Nikolaevich str.

9010 Varna


The accuracy of the personal data we hold for you is important. Please, inform us if you make any changes to your personal data during your relationship with us.

If your personal details change, please notify us at

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