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Hello,
Yes the money is returned to the payment method you used when making the initial order payment. It takes 5-10 business days from the moment we initiate the refund (this is the moment when you received the automatic email from our platform) until the money will be available in your card. In most cases it takes less time but this would depend on the payment processor you’re using.
Kind regards,
Marin @ Customer Support
Hey Patrick, in a recent discussion Miroslav from our dev team explained why the FTMO Robot deactivates due to the ‘Minimum equity’ protection feature. The robot is designed with three key protections to align with Prop Challenge requirements: Daily loss, Minimum equity, and Maximum equity, with specified thresholds to manage risks effectively. For an account with a different size than the build-in you need to modify the protections and adjust entry lots. For 80,000 EUR account an easy solution would be to divide the relevant properties in the $100,000 robot file by 0.8 (80,000:100,000=0.8).
Hello Fontana, we’ve already sent you a follow-up message on the same day asking you to fill out our refund form. This helps us gather essential details like your order ID and the email associated with the order, enabling us to locate your order in our system and process your refund more swiftly. Your cooperation in completing the form would greatly assist in expediting your request.
Hey Bastien, please fill our refund form to proceed with the refund request. As I explained, this is a standard procedure to help our system find and automatically process your refund request.
Marin @ Customer Support team
excellent thank you ill use that and give it a go. just starting to back test on my terminal and im not getting the good curve results i likely have a missed input or other about 1/2 to 3/4 there going to watch the video again then try again. if i can figure out a way to get a bot running with low relative DD small consistent profits and low risk ill be made in the shade thanks for your help
sometimes beginning some thing there is something apparant im not aware of. or a better solution im unaware of. i like to ask I find it to be most beneficial at times to have input first day on the site
im looking at some 200k challenges in the future that dont allow HFT and am thinking ill be able to use these. i have to place trades to stay acctive and may turn my current bot to long only and reduce its trading days till the strength of the gbp returns.ill make it as is not dire circumstances though if i figure out an alternative. i like to have options
i ll likely do some challenges, i have 500k funded acc ive been doing HFT. im looking for something to place trades and stay in profit on my funded acc. even 1% a month is fine. whats most important to me is realitive DD lower the better. i have a 5% cap and the higher win rate the better. im following the video im backesting the gold on mt4 and having trouble getting good results im thinking i must be doing something wrong. right now im trading gbp/usd even if i can give myself a few weeks till it bounces back id be happy
hello new here just purchased ftmo robot. i am looking for something stable that trades with low realitive DD on a prop firm acc of 500k & 1 mil acc size. just getting started i downloaded the low gold and aud robots for the 200k challenge. what if any are your suggestions and/or recommendation? i am starting with the process. i like to ask always get valuable feedback which helps out alot just wanted to run that by you to see if im missing something or not doing something correctly. im not as concerned about making big profits as i am not blowing the account. been trading gbp/usd with the weak market im looking at other avenues to rely less on my current bot in times of high DD. really excite about ea trading academy. thanks. please advise
As Alan said, you can use the robot on EUR account but if the challenge size is different you need to recalculate the lots and protections accordingly, this is well explained in another forum post: https://eatradingacademy.com/forums/topic/ftmo-robot-app-v6-0-new-features-released/#post-225623
Hello traders,
Petko has updated the Top 10 EAs.
We would appreciate any feedback or results from your trading with the EAs. This might help Petko in improving the EAs every month. If you have any questions or you want to share some results, please, write in this Forum Topic.
PS: We’re thrilled to hint at something electrifying in the works — our upcoming Top 10 Robots App! Get ready to explore the future with us. Stay tuned for updates.
Best regards,
Marin @ EA Trading Academy customer support team
Hello, this is a new feature which we launched last week. You can learn more about it in this post.
Hello, Traders!
We’re thrilled to announce an update to the FTMO Robot App that we believe will greatly enhance your trading experience.
What’s New?
– Expanded Robot Collection: Our robot lineup has grown from 8 to 14, offering you a broader range of trading strategies and optimizations.
– Optimized for New Timeframes: In addition to new robots, we’ve fine-tuned some for existing currency pairs but with optimizations for new timeframes, allowing for more personalized trading strategies.Why This Update Matters:
– Increased Flexibility: With a wider selection of robots, you can better match your trading approach and objectives.
– Enhanced Optimization: These robots are specially optimized for various timeframes, leading to more precise and effective trading strategies.
– Greater Opportunities: More robots mean more opportunities to profit under different market conditions.We encourage you to explore the new robots and the enhancements we’ve made. These updates are designed to help you maximize your trading potential.
Kind regards,
Marin @ Customer Support team