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Hello, did you watched the video guides about the app? During the weekend we update the strategies and if our generator finds better strategies, we add them to the app and replace the once which are performing worse. This way you can always access the strategies that showed the best performance with the most current market conditions. We have a great detailed article about the Top 10 Robots app which explains the generation process and how the app works under the hood. Please take a look at it if you want to have a deeper understanding of the app.
Hello Marco,
Marin here from customer support team. We offer plenty of upgrade options. Usually you we will ask just to pay the remaining amount to upgrade if the upgrade happens in the same calendar year. Please send me links to the packages you’re interested in to support @ eatradingacademy.com so I can provide you with the exact numbers of how you would need to pay now and later based on the packages you have chosen.
Hello, “Autotrading disabled by server” is a problem which comes from the broker who controls the server. You need to contact your broker and ask them to fix this.
This is a known bug which has been resolved here. Please follow the instructions from this link to fill your details, then logout and login again. This will solve the problem.
Hello, please check the following sections in our Knowledge Base, they cover the inputs and the UI of the Top 10 App.
Also you might read the Top 10 Robots app complete guide.
Should you need additional information, please reply in the thread and we’d be happy to assist you.
Hello Daniel, as I wrote below, the problem has been solved. Please check again and write back if you still have issues.
Hello, there are no orders associated with this email. I was able to find an order associated with your profile, but it’s with another email. Please write to support @ eatradingacademy.com and after we will further assist you.
For transparency, we received your refund form submission on Sat, Aug 17, 12:30 PM. The request has been initiated from our site on August 18, 2024, 8:29 PM. It takes 5-10 working days (banking processing time outside of our control) for the money to be settled on your account.
Hello all, problem with blank screen was solved on the 19th August. Please delete your cache and try again. Also for urgent inquiries you can always DM us in our Facebook page.
Hello Svetlin, we’re aware of this situation (check Nikos’ post in the forum). Most probably we will use a copy trading software like this one to copy the trades from a MetaTrader platform to the prop firm account. We’re still testing how it goes and will post an update once we IFF migrate to the new platform and we run tests.
Hello Ryan, who did you write to by email? The last emails we exchanged with you at our support @ eatradingacademy.com inbox were from the 21st of July.
The account sizes are aligned to the most common sizes challenges from starting from $10k to $200k.
The addition of a custom account size is already part of our product roadmap. There is a lot of computation happening behind the scenes at the moment in order for the backtests to be re-calculated every 30 minutes for every EA and every account size. That’s why it’s not that simple like just adding a simple field where you can put your custom size.
Still even with the current settings there are plenty of ways you can use the EAs on different challenges. I have my own $5k challenge where I’m using the $10k EAs and just divide the lots by half to make the EAs suitable for the $5k challenge. For the protections, I could also divide them by half and have relevant protections for the lower account size but I prefer to have more freedom so I manually set the protections every time.
At the moment this is the only solution if you want to use the EAs on custom account sizes but as I mentioned, we planned to add the option for custom account sizes and once it’s live we will email the users.
Hello Christopher, looking at your profile, I see you have a valid license for the Prop Firm Robots app until 2025-05-11. Please delete your browser cache and cookies and try again.
Hey Ahmad, looking at your setup I’d suggest to try lowering some of the Acceptance Criteria values. You may start with “Minimum count of trades” of 200-300 and then in the Collection, in the Filter records, you can set the “Minimum count of trades” to your desired value.
Hello guys,
Marin here from EA Trading Academy support team. Thank you for sharing your experiences with our EAs.
I’m sorry to hear that the results have not met your expectations. We appreciate your feedback.
To trigger the refund process please fill out the refund request form with the necessary details and submit it.