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Hello, there are no orders associated with this email. I was able to find an order associated with your profile, but it’s with another email. Please write to support @ eatradingacademy.com and after we will further assist you.
For transparency, we received your refund form submission on Sat, Aug 17, 12:30 PM. The request has been initiated from our site on August 18, 2024, 8:29 PM. It takes 5-10 working days (banking processing time outside of our control) for the money to be settled on your account.
Hello all, problem with blank screen was solved on the 19th August. Please delete your cache and try again. Also for urgent inquiries you can always DM us in our Facebook page.
Hello Svetlin, we’re aware of this situation (check Nikos’ post in the forum). Most probably we will use a copy trading software like this one to copy the trades from a MetaTrader platform to the prop firm account. We’re still testing how it goes and will post an update once we IFF migrate to the new platform and we run tests.
Hello Ryan, who did you write to by email? The last emails we exchanged with you at our support @ eatradingacademy.com inbox were from the 21st of July.
The account sizes are aligned to the most common sizes challenges from starting from $10k to $200k.
The addition of a custom account size is already part of our product roadmap. There is a lot of computation happening behind the scenes at the moment in order for the backtests to be re-calculated every 30 minutes for every EA and every account size. That’s why it’s not that simple like just adding a simple field where you can put your custom size.
Still even with the current settings there are plenty of ways you can use the EAs on different challenges. I have my own $5k challenge where I’m using the $10k EAs and just divide the lots by half to make the EAs suitable for the $5k challenge. For the protections, I could also divide them by half and have relevant protections for the lower account size but I prefer to have more freedom so I manually set the protections every time.
At the moment this is the only solution if you want to use the EAs on custom account sizes but as I mentioned, we planned to add the option for custom account sizes and once it’s live we will email the users.
Hello Christopher, looking at your profile, I see you have a valid license for the Prop Firm Robots app until 2025-05-11. Please delete your browser cache and cookies and try again.
Hey Ahmad, looking at your setup I’d suggest to try lowering some of the Acceptance Criteria values. You may start with “Minimum count of trades” of 200-300 and then in the Collection, in the Filter records, you can set the “Minimum count of trades” to your desired value.
Hello guys,
Marin here from EA Trading Academy support team. Thank you for sharing your experiences with our EAs.
I’m sorry to hear that the results have not met your expectations. We appreciate your feedback.
To trigger the refund process please fill out the refund request form with the necessary details and submit it.
Hello Moin,
This is Marin from the customer support team. Thank you for getting in touch with us. We have received your request and will get back to you shortly.
To further add to what Nikos said, the major thing you need to keep in mind is that the settings you can configure apply for every single EA. That being said, if you set the risk settings to high (2% per trade) and trade with 3 EAs at the same time, and they go on a loss, this would lead to 3*2%=6% loss of your account balance which eventually will lead to the challenge being lost due to drawdown. So keep in mind this when trading with multiple EAs.
For the second question, over the weekend the app uploads new strategies if if finds more profitable EAs than the current. So you might expect to see new EAs after the weekend. The stats in the app are auto updated every 30 minutes and at any time you can see which are the top performing EAs with the current market conditions.
The issue has been solved. Please follow this topic to solve it on your side. Then you will be able to download the EAs again. Sorry for inconvenience caused. Let me know if you still have issues.
Hi all, the problem has been solved for anyone who wrote here in the topic. For anyone else, either DM us at Facebook or go to your Account details and verify that all the mandatory fields filled. This would solve the issue with your access. If you’re having a missing info for your account, then the apps won’t be able to properly display your names.
