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Hello, as discussed via email, we were not able to find your order because the ID was wrong. Now when you provided the correct order ID we were able to find your order and fix your issue. Please try again accessing the app.
Hello Erlas, Marin here from tech support team. Upon checking your account I can’t find any email coming from your Academy profile email address.
According to our Terms of Service, section for Robot Refunds, you would need to attach an evidence that the robots are not profitable to be eligible for a refund. It can be from a demo account with at least 7 days of trading or any other account that you have.
Once you have at least a week of trading activity (no matter if it’s a demo or live account) please fill to proceed with the refund request.Hello, Marin here from tech support team. The FSB Pro comes only with a lifetime license. Bear in mind that we don’t offer it as a separate product. You need to purchase a bundled package which comes with EA Studio as well.
Hello Charles,
Upon checking your account I don’t see any access problems.
You just need to visit the Prop Firm Robots app page (formerly the FTMO Robot) and from there you can download the EAs.
In case you still have issues, please try login from a different browser which you haven’t used before (this is to check if cookies are causing the issue). If this is the case, then you would need to clean your browser cache and cookies to login and download the EAs.
If this doesn’t solve the issue, please send a screenshot from the page to see the type of error message you see to our support email and we will debug this together.
Welcome to the official support forum for all your access-related questions concerning the Prop Firm Robots app! Whether you’re encountering login problems, having trouble creating an account, or facing any other access challenges, this is the place for you. Our team is here to assist you with step-by-step solutions and to provide updates on any ongoing access issues. Ensure to check this forum first for any announcements or solutions that might already address your issue. Let’s get you back to exploring the world of robots seamlessly!