Top 10 EAs: Access Issues & Assistance

[Marin Stoyanov]

Welcome to the official support forum for all your access-related questions concerning the Top 10 Robots app! Whether you’re encountering login problems, having trouble creating an account, or facing any other access challenges, this is the place for you. Our team is here to assist you with step-by-step solutions and to provide updates on any ongoing access issues. Please feel free to post your questions, share your experiences, and offer feedback. Ensure to check this forum first for any announcements or solutions that might already address your issue. Let’s get you back to exploring the world of robots seamlessly!

[Anonymous]

Greetings!

Just wanted to know that all Top 10 EAs covers “Prop Firm Robots for MT4 and MT5”

Thanks.

[Anonymous]

“Prop Firm Robots – Lifetime Updates” comes with any discount during this new Offer?

I haven’t seen the 50% offer applied on it, kindly check and conform at the earliest, so that will plan to purchase it. Rest of other are having discount and this prop firms doesn’t have the discounted price.

 

[Anonymous]

Hello Durga, we don’t have any discounts for the Prop Firm Robots app at the moment.

By the end of the week you can take advantage of our launch week offer discounts for the Top 10 Robots app.

Keep in mind that there are differences between the EAs from the Top 10 Robots App and the Prop Firm Robots App.

First, the Prop Firm App robots have a completely different strategy which is optimised for different currencies and timeframes. The EAs from the Prop Firm app are built in a way to trade according to the prop firms requirements – they are created in a way not to go over a specific daily drawdowns, to keep the equity within the defined minimum etc. You can learn more about this app in this and this video.

The robots from the Top 10 Robots app follow different strategies they use different indicators and settings. You can learn more about them here.

[Anonymous]

hello, please i will like to know why i have been denied access the EA TRADING ACADEMY, i have ordered a LIFETIME MONTHLY UPDATE..now my subscription is remove by you guys? why?please reinstate my subscription.
thanks

 

 

[Anonymous]

MY ORDER RECIPT

Hi Charles,

We have finished processing your order.

[Order #228586] (January 21, 2024)
Product
Quantity
Price
The Complete FTMO Challenge Course
1
€ 490.00
Subtotal:
€ 490.00
Discount:
-€ 490.00
Total:
€ 0.00

[Anonymous]

FIRST EMAIL RECIPT

Hi Charles,

Thanks for your order. It’s on-hold until we confirm that payment has been received.

[Order #228584] (January 21, 2024)
Product
Quantity
Price
FTMO Robot (Lifetime Monthly Updates)
1
€ 490.00
Subtotal:
€ 490.00
Payment method:
Credit Card (Revolut)
Total:
€ 490.00
Billing address
Charles Oviasuyi
Chatham
KENT
ME4 5XJ
United Kingdom (UK)
[email protected]

[Anonymous]

Hi Charles,

Did you make sure you were logged into your account?

Alan,

[Anonymous]

I login, and when i get to the EA apps to download it, it tells me that i need to register or login again. It wont allow me to download the EAs.

[Anonymous]

THIRD EMAIL RECIPT

Your order is complete
Hi Charles Oviasuyi,

Your recent order at EA Trading Academy has been completed.

See your order details below:

 

Order summary
Order Number
#0000228587
Purchase Date
January 21, 2024
Payment Method

Status
Completed
User Email
[email protected]
Course
Quantity
Price
The Complete FTMO Challenge Course
1
€490.00
Total
€490.00
Forex Academy Ltd

[Anonymous]

Hi Charles,

I will send this to support!

Alan,

[Marin Stoyanov]

Hello Charles,

Upon checking your account I don’t see any access problems.

You just need to visit the Prop Firm Robots app page (formerly the FTMO Robot) and from there you can download the EAs.

In case you still have issues, please try login from a different browser which you haven’t used before (this is to check if cookies are causing the issue). If this is the case, then you would need to clean your browser cache and cookies to login and download the EAs.

If this doesn’t solve the issue, please send a screenshot from the page to see the type of error message you see to our support email and we will debug this together.

[Anonymous]

Hello,

I bought the TOP 10 FTMO Robots last month and would like to return them.

With kind regards

 

Robin Groeger

[Marin Stoyanov]

Hello Robin,

I already replied to your email but I will write here as well in case you missed the email.

In accordance with our Terms of Service, you are eligible for a refund if the robots are not profitable.

Please fill this form to proceed with the refund request

[Devin Akarsular]

Hello,

I purchased top 10 forex robots app and the prop firm robots but now after some days cannot login. it says “please verify your E-Mail address first” I did that weeks ago and logged in afterwards successful. I don’t know why now it says that. if I click on “resend verification E-Mail” it says “Sorry! there was an error.”

 

Please help me.

 

E-Mail adress: [email protected]

 

Kind regards

 

Devin

[MR F WRIGHT]

Same here , try to download robot updates just says login go to login page and says i am already logged in

[Alan Northam]

Try clearing your browser cache or try a different browser.

Alan,

[MR F WRIGHT]

Tried that I think the fault is at there end

 

[Alan Northam]

Ok!  I know they have been adding improved security to the website.  I had to verify my email which is part of improved security.  Did you have to do that?  You should get an email to verify your email address.  If not, there should be a link to resend verification email.

Alan,

[Marin Stoyanov]

Hey, Marin here from support team.

Looking at your profile I see that you have 1 year license for Top 10 BTCUSD EAs. The license will expire in July 2025. Once you go to the Top 10 Robots App, please switch to the pair you have a license for and try downloading the EAs then. If you can’t remember your password, please follow this link to reset it. In case you still have issues, please drop us an email at [email protected] and post some screenshots from the issue so we can assist you better.

[MR F WRIGHT]

Done all that but to update Robots just keeps saying login and i am logged in .

[Alan Northam]

I am able to log into Top10 robots and Prop Firm robots so must just be something with your account.  I will forward your request to support.

Alan,

[MR F WRIGHT]

Thankyou

[Marin Stoyanov]

Hello Devin, the problem seems to be that you have created 2 registrations on our platform. For the registration associated with your order the email is verified but the other registration that you have is not verified yet. Please write to [email protected] and let us know which email you want to keep using and we will merge your registrations into it.

[MR F WRIGHT]

Cannot understand why it has been working fine and now on the collection page a blue box appears when i try to update the EA’s saying login but it is logged in not a great way to spend a Sunday

[quickpassfunding]

I ahve recently purchased bot for xauusd 1 year access . its hardly been one month and its showing i dont have access. Kindly sort this asap.

[MR F WRIGHT]

Looks like others are having issues

[MR F WRIGHT]

Still nothing

[Marin Stoyanov]

The issue has been solved. Please follow this topic to solve it on your side. Then you will be able to download the EAs again. Sorry for inconvenience caused. Let me know if you still have issues.

[Yoke Yeen Aw]

Hi ,

I have pucha0sed since 3 Jan 2024 the FTMO robots which is the lifetime update.

Why I unable to access the top 10 Robots to download..?

 

[NIKOS KYRIAKOU]

Hey Yoke,

Please try logging in from a different browser and if that does not work, try clearing your browser’s cache and cookies and try again!

Kind Regards,
Nikos

[Marin Stoyanov]

This is a known bug which has been resolved here. Please follow the instructions from this link to fill your details, then logout and login again. This will solve the problem.

[Yoke Yeen Aw]

Hi,

Tried. Above method. Still unable to download. Mention need to login and subscribe.

Pls help.

 

 

[NIKOS KYRIAKOU]

Hey Yoke,

Are you still having the same issue?

Kind Regards,
Nikos

[navyg2020]

Hi – This issue is happening to me, i cannot download the robot and keeps looping me to the logon page even though i’ve updated my contact details as per above “known bug”…. please help asap!

[Hawke]

Hi, when I click the link in Petco’s Youtube – “I passed 2 phase prop firm challenge 100% automatically” for the Prop Firm Robots, Im told that I cannot purchase until I’m registered.

However, I am registered, or is this different to being logged in?

Thanks, Gavin

[Ilan Vardy]

Hi Gavin,

If you’ve registered, you need to then log in so your profile can be loaded and any licences you purchase can be assigned to you.

Thanks,
Ilan

[Andrew Crymble]

Good day i`m having issues accessing the robots , yesterday i was able to go to the top ten robots then select account size etc and then download , now it doesnt offer that option.

 

Any ideas

THanks

Andrew

[Morteza Poudat]

hello

I purchased the top10 bot app but the link is showing this:

The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

i tried in different browser but same issue

[Morteza Poudat]

it got resolved, thank you.

[Becoming Trader]

I am not able to download 10 Forex Robot, it keeps taking me to the login page. I bought your “Top 10 Forex Trading Robots You Can Trade Monthly”

[Mark Kamrath]

Sorry, posted in the wrong topic…. deleted!

[慶煌 李]

Hi!
I have completed my purchase of Top 10 Commodities EAs

But I can’t download the robot after logging in, please help me confirm, thank you

Order #381310
email: [email protected]

[Willem Havenga]

hi>

Please help. i bought the the top 10 silver ea and cant download. i followed steps above and still cant download

[Willem Havenga]

Hi.. issue has been resolved thanks

[Marin Stoyanov]

Glad to hear that. In most cases we see that users are trying to download an asset for which they don’t have a license.

[Jeremiah Say]

Hi,

I am not able to download GBPJPY which is newly added for existing user. What should I do?

[Alesamo]

Same here, download not possible despite a valid lifetime subscription for FX pairs… Also – while I appreciate that a new pair was added, I don’t really understand why AUD or CAD pairs are not considered at all but instead another JPY pair was chosen…

[Jeremiah Say]

Hi, Any updates?

[Jeremiah Say]

It has been fixed. Thank you

[Author]

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