Welcome to the official support forum for all your access-related questions concerning the Prop Firm Robots app! Whether you’re encountering login problems, having trouble creating an account, or facing any other access challenges, this is the place for you. Our team is here to assist you with step-by-step solutions and to provide updates on any ongoing access issues. Ensure to check this forum first for any announcements or solutions that might already address your issue. Let’s get you back to exploring the world of robots seamlessly!

Hi, I found your order from October 31, 2023. You do have a lifetime license. Please try deleting your browser cache and website cookies and then access the Prop Firm Robots App again. Everything should be working fine after that.

Something wrong with the website. I am login, but I don’t have access to the “pro firm robots app”.
Please check your website something is wrong…… Members don’t have access to the pro firm robots app.

I cannot download my Prop Firm apps.

The error message says please log in.

I also cannot login or download from “prop firms robots app”. I should have 11 months left on my subscription.

Same here, trying to download robot updates, only it says “log in”, but I’m already logged in

same here..

Hello I just bought the prop firm robot from 1 year last week, but when I log in into my account I cannot download anything, is this an error? I have the receipt here.

having issue with XAU bots too

Hello, I have already purchased the EA (the Prop Firm Robots App) produced by your company.

I would like to ask, besides FTMO, do you have any other recommended proprietary trading firms?

When I use the Prop Firm Robots App and set the risk to 0.5% of the total current funds while running multiple EAs, the decrease in margin causes differences in order size and risk.

If we break down the 0.5% risk based on the number of instruments, let’s say 3, then each instrument would bear a risk of 0.5% / 3 = 0.166%.

Is there a way to maintain consistent risk for each new position across different currency pairs? Rather than having varying risks due to the decrease in margin.

I also cannot log in and download. Please assist us.

Same here. Can you please take a look at this?

Same here.

Guys, this issue has been going on for a few days now. Can you please advise the community about what is going on?

Hello traders,

We have a few issues with the website but we are working to fix them. You can contact us in our Facebook page here to be assisted:

https://www.facebook.com/eaforexacademy

Kind Regards,
Nikos

Hi all, the problem has been solved for anyone who wrote here in the topic. For anyone else, either DM us at Facebook or go to your Account details and verify that all the mandatory fields filled. This would solve the issue with your access. If you’re having a missing info for your account, then the apps won’t be able to properly display your names.

All resolved thankyou Marin

Hi,

I have a submitted a Support Form regarding the Prop Firm Apps and have also sent a mail to support@ but have not received any response.

Can someone look into it please?

Moin

Hello Moin,

This is Marin from the customer support team. Thank you for getting in touch with us. We have received your request and will get back to you shortly.

hello sir i want to access to my account but i cant can you see for me please this my email

[email protected]

Please delete your browser cache and cookies and try again.

“My email address is [email protected]

I purchased a lifetime usage qualification, but recently my performance on Darwinex and FTMO has been poor. I use low-risk settings and change to the top three ranked strategies once a week. After three weeks, the performance has been very bad. I’m very frustrated and don’t know what to do. Can you help me?

Thank you”

I bought ea for propfirms and it work very bad. 7 loses and 1 win trade. I can’t do a strategy with that robots.

I need to get refund because it was written that there is no risk. And i can get my money back if there is no result.

Hello guys,

Marin here from EA Trading Academy support team. Thank you for sharing your experiences with our EAs.

I’m sorry to hear that the results have not met your expectations. We appreciate your feedback.

To trigger the refund process please fill out the refund request form with the necessary details and submit it.

Hi, I am filling in the Refund Request form. What format should the Account history be? I am try to upload the Detailstatement.htm but it keeps refusing, I have also tried uploading a zip, but it was rejected. Thanks

i am blocked from the app wwhy is that. this is my email address : [email protected]

When I log in to the website, it says that I don’t have an active plan for the prop firm robots, when I did purchase it and have been using it for a more than a month. Please fix this issue asap

When navigating to this page: https://eatradingacademy.com/premium-robots/ftmo-robot/app/ all that you get is a blank screen.  Other Robot app pages seem to load.

Hi Big Jas Trades,

The page loads properly for me. Try clearing your browser cashe or use a different browser.

Alan,

not working for me either

Hi Alan thanks very much for jumping in.  Yep, I tried different browsers, computers, incognito mode etc.  Perhaps there was system maintenance going on.  In any case it is up and working now.  I appreciate the time you took to check your access and respond.

Still have the blank screen

Update from technical team is not really quick for a paid service like this

Hello support ,

I can no longer download my various robots from the dashboard, even though I’m logged in to my account and my package expires in May 2025.

It’s urgent !

Bests Regards .

Hello all, problem with blank screen was solved on the 19th August. Please delete your cache and try again. Also for urgent inquiries you can always DM us in our Facebook page.

fixed on my side but guys, I lost many hours where I could not update anyting. Serously, you really ne to review your infrastructure. You offer a paid service where you youve only one website. Any redundancy server?  Any HA servers??

Hello Moderator,

I’m having the same issue i have deleted my cache and also checked my account details to see if is correctly filled please help.

Just to confirm i’m not able to download ea stating that I dont have an active subscription even though i bought lifetime access.

What do you advise that i do.

Email: [email protected]

Hello Nikos

I tried both incognito and different browser method and it still didn’t work.

Whenever i have logged in and go to the prop firm page in the top left corner where it used to have my name it still says log in even though i have.

I also noticed on my account that the lifetime prop firm plan isn’t showing up and it says i have no active plans.

please help

hope to hear from you soon

Kind Regards

Tim Tella