Access Issues & Assistance

[Marin Stoyanov]

Welcome to the official support forum for all your access-related questions concerning the Prop Firm Robots app! Whether you’re encountering login problems, having trouble creating an account, or facing any other access challenges, this is the place for you. Our team is here to assist you with step-by-step solutions and to provide updates on any ongoing access issues. Ensure to check this forum first for any announcements or solutions that might already address your issue. Let’s get you back to exploring the world of robots seamlessly!

[Anonymous]

i’ve purchased FTMO robot back in October.

I can go into the FTMO app however,

I can’t download any of the robots in the app for some reason, saying i need to log in and i need to have an active plan.

Can someone help me?

[Anonymous]

Hey Donghyeok,

When you made the purchase, for how long was your plan?

Thank you!

Kind Regards,
Nikos

[Anonymous]

Was there a plan even when the price was 179 euros? I was promised lifetime updates on this bot…

[Marin Stoyanov]

Hi, I found your order from October 31, 2023. You do have a lifetime license. Please try deleting your browser cache and website cookies and then access the Prop Firm Robots App again. Everything should be working fine after that.

 

[Anonymous]

Did the trick, thank you!

[Anonymous]

Hi,pls help me,there is a problem with your site, im log into my account, all good, but when i want to go to ftmo robot app,it open another tab with the app,but im not logged anymore. Pls fix it.(p.s. i have bought the ftmo robot Last year in november)

[Marin Stoyanov]

Hello, there was a caching issue with your access. Please logout and login again and try to access the app again. Problem should be solved now.

[costas5533]

Something wrong with the website. I am login, but I don’t have access to the “pro firm robots app”.
Please check your website something is wrong…… Members don’t have access to the pro firm robots app.

[Big Jas Trades]

I cannot download my Prop Firm apps.

The error message says please log in.

[vindle]

I also cannot login or download from “prop firms robots app”. I should have 11 months left on my subscription.

[sunshine]

Same here, trying to download robot updates, only it says “log in”, but I’m already logged in

[kun shing sin]

same here..

[dualxeray]

Hello I just bought the prop firm robot from 1 year last week, but when I log in into my account I cannot download anything, is this an error? I have the receipt here.

[Marin Stoyanov]

Hello Daniel, as I wrote below, the problem has been solved. Please check again and write back if you still have issues.

 

 

[quickpassfunding]

having issue with XAU bots too

[岱彥 陳]

Hello, I have already purchased the EA (the Prop Firm Robots App) produced by your company.

I would like to ask, besides FTMO, do you have any other recommended proprietary trading firms?

When I use the Prop Firm Robots App and set the risk to 0.5% of the total current funds while running multiple EAs, the decrease in margin causes differences in order size and risk.

If we break down the 0.5% risk based on the number of instruments, let’s say 3, then each instrument would bear a risk of 0.5% / 3 = 0.166%.

Is there a way to maintain consistent risk for each new position across different currency pairs? Rather than having varying risks due to the decrease in margin.

[岱彥 陳]

I also cannot log in and download. Please assist us.

[Kees1925]

Same here. Can you please take a look at this?

[eugen.maser]

Same here.

[Big Jas Trades]

Guys, this issue has been going on for a few days now. Can you please advise the community about what is going on?

[NIKOS KYRIAKOU]

Hello traders,

We have a few issues with the website but we are working to fix them. You can contact us in our Facebook page here to be assisted:

https://www.facebook.com/eaforexacademy

Kind Regards,
Nikos

[Marin Stoyanov]

Hi all, the problem has been solved for anyone who wrote here in the topic. For anyone else, either DM us at Facebook or go to your Account details and verify that all the mandatory fields filled. This would solve the issue with your access. If you’re having a missing info for your account, then the apps won’t be able to properly display your names.

[navyg2020]

This is not working for me today, have all the details correctly filled in but i am stuck in a log on loop when trying to download the advisors, please help!?

[NIKOS KYRIAKOU]

Hello,

Have you tried clearing your browser’s cache and cookies?

If not, try that and see if that works.

In case this does not work, let us know!

Kind Regards,
Nikos

[MR F WRIGHT]

All resolved thankyou Marin

[Moin Rahman]

Hi,

I have a submitted a Support Form regarding the Prop Firm Apps and have also sent a mail to support@ but have not received any response.

Can someone look into it please?

Moin

[Marin Stoyanov]

Hello Moin,

This is Marin from the customer support team. Thank you for getting in touch with us. We have received your request and will get back to you shortly.

[Ali Saber]

hello sir i want to access to my account but i cant can you see for me please this my email

[email protected]

[Marin Stoyanov]

Please delete your browser cache and cookies and try again.

[岱彥 陳]

“My email address is [email protected]

I purchased a lifetime usage qualification, but recently my performance on Darwinex and FTMO has been poor. I use low-risk settings and change to the top three ranked strategies once a week. After three weeks, the performance has been very bad. I’m very frustrated and don’t know what to do. Can you help me?

Thank you”

[Marin Stoyanov]

Hello, there are no orders associated with this email. I was able to find an order associated with your profile, but it’s with another email. Please write to support @ eatradingacademy.com and after we will further assist you.

[Mourad BOUAYED]

I bought ea for propfirms and it work very bad. 7 loses and 1 win trade. I can’t do a strategy with that robots.

I need to get refund because it was written that there is no risk. And i can get my money back if there is no result.

[Marin Stoyanov]

Hello guys,

Marin here from EA Trading Academy support team. Thank you for sharing your experiences with our EAs.

I’m sorry to hear that the results have not met your expectations. We appreciate your feedback.

To trigger the refund process please fill out the refund request form with the necessary details and submit it.

[Marvin Julian]

Hi, I am filling in the Refund Request form. What format should the Account history be? I am try to upload the Detailstatement.htm but it keeps refusing, I have also tried uploading a zip, but it was rejected. Thanks

[Marin Stoyanov]

For transparency, we received your refund form submission on Sat, Aug 17, 12:30 PM. The request has been initiated from our site on August 18, 2024, 8:29 PM. It takes 5-10 working days (banking processing time outside of our control) for the money to be settled on your account.

[kushtyagi18]

i am blocked from the app wwhy is that. this is my email address : [email protected]

[kush]

When I log in to the website, it says that I don’t have an active plan for the prop firm robots, when I did purchase it and have been using it for a more than a month. Please fix this issue asap

[Big Jas Trades]

When navigating to this page: https://eatradingacademy.com/premium-robots/ftmo-robot/app/ all that you get is a blank screen.  Other Robot app pages seem to load.

[Alan Northam]

Hi Big Jas Trades,

The page loads properly for me. Try clearing your browser cashe or use a different browser.

Alan,

[kashane cousley]

not working for me either

 

[Big Jas Trades]

Hi Alan thanks very much for jumping in.  Yep, I tried different browsers, computers, incognito mode etc.  Perhaps there was system maintenance going on.  In any case it is up and working now.  I appreciate the time you took to check your access and respond.

[Alan Northam]

NP!  Happy to hear it is now working!

Alan,

[Pat Savard]

Still have the blank screen

[Pat Savard]

Update from technical team is not really quick for a paid service like this

[Christopher GEMISE]

Hello support ,

 

I can no longer download my various robots from the dashboard, even though I’m logged in to my account and my package expires in May 2025.

It’s urgent !

Bests Regards .

[Marin Stoyanov]

Hello Christopher, looking at your profile, I see you have a valid license for the Prop Firm Robots app until 2025-05-11. Please delete your browser cache and cookies and try again.

[Marin Stoyanov]

Hello all, problem with blank screen was solved on the 19th August. Please delete your cache and try again. Also for urgent inquiries you can always DM us in our Facebook page.

[Pat Savard]

fixed on my side but guys, I lost many hours where I could not update anyting. Serously, you really ne to review your infrastructure. You offer a paid service where you youve only one website. Any redundancy server?  Any HA servers??

[Tim Tella]

Hello Moderator,

I’m having the same issue i have deleted my cache and also checked my account details to see if is correctly filled please help.

Just to confirm i’m not able to download ea stating that I dont have an active subscription even though i bought lifetime access.

What do you advise that i do.

Email: [email protected]

[NIKOS KYRIAKOU]

Hey Tim,

Please try in Incognito mode and see if that works.

If not, try a different browser!

Kind Regards,
Nikos

[Tim Tella]

Hello Nikos

I tried both incognito and different browser method and it still didn’t work.

Whenever i have logged in and go to the prop firm page in the top left corner where it used to have my name it still says log in even though i have.

I also noticed on my account that the lifetime prop firm plan isn’t showing up and it says i have no active plans.

please help

hope to hear from you soon

Kind Regards

Tim Tella

[Tim Tella]

Is anyone able to assist with the problem mentioned above, or is there any contact details i can reach out to get more information on the issues i am dealing with in regards to my prop firm robots access.

[Marin Stoyanov]

Hello, please try to delete your browser cache and cookies and try again. If problem still persists, please write to [email protected] from the email you used for the order and we will check this.

[Andrew G]

Hi – I can log into my account no problems however when i try to download the EAs from the Prop Firm Robot App it says i need to login.  Can you please assist?  The order number is #309010 Thank you

[Marin Stoyanov]

Hey Andrew, since we solved your problem via email, for transparency for the other users who may have problems, please be sure you’re trying to download robots from the Prop Firm Robots app and not the Top 10 Robots app.

[Andrew G]

Hi Marin thank you for the response. The problem is now solved!

[Akeem Akanni]

Hello, I am also unable to download any robots from the prop firm robots app. I’ve cleared all cookies and caches and have tried using a different browser. Your assistance is appreciated.

[Ilan Vardy]

Hi Akeem,

Please ensure you are logged in using the same email address your license was issued in. If you are logged in, please email [email protected] with your account details, and Marin will make sure all is in order.

 

Thanks,
Ilan

[jpkan]

My message was deleted ….. I really wonder why ? isnt it the prop robot support thread ?

[Author]

Posts