Home › Forums › Ready-to-use Robots › Prop Firm Robots › Access Issues & Assistance
- This topic has 51 replies, 26 voices, and was last updated 5 hours, 11 minutes ago by
Tim Tella.
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AuthorPosts
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November 21, 2023 at 13:42 #256186
Marin Stoyanov
KeymasterWelcome to the official support forum for all your access-related questions concerning the Prop Firm Robots app! Whether you’re encountering login problems, having trouble creating an account, or facing any other access challenges, this is the place for you. Our team is here to assist you with step-by-step solutions and to provide updates on any ongoing access issues. Ensure to check this forum first for any announcements or solutions that might already address your issue. Let’s get you back to exploring the world of robots seamlessly!
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May 15, 2024 at 13:42 #255267
Anonymous
Inactivei’ve purchased FTMO robot back in October.
I can go into the FTMO app however,
I can’t download any of the robots in the app for some reason, saying i need to log in and i need to have an active plan.
Can someone help me?
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May 16, 2024 at 9:30 #255273
Anonymous
InactiveHey Donghyeok,
When you made the purchase, for how long was your plan?
Thank you!
Kind Regards,
Nikos -
May 16, 2024 at 14:22 #255336
Anonymous
InactiveWas there a plan even when the price was 179 euros? I was promised lifetime updates on this bot…
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May 16, 2024 at 15:23 #255348
Marin Stoyanov
KeymasterHi, I found your order from October 31, 2023. You do have a lifetime license. Please try deleting your browser cache and website cookies and then access the Prop Firm Robots App again. Everything should be working fine after that.
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May 16, 2024 at 16:19 #255368
Anonymous
InactiveDid the trick, thank you!
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June 2, 2024 at 11:52 #259083
Anonymous
InactiveHi,pls help me,there is a problem with your site, im log into my account, all good, but when i want to go to ftmo robot app,it open another tab with the app,but im not logged anymore. Pls fix it.(p.s. i have bought the ftmo robot Last year in november)
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June 3, 2024 at 11:09 #259282
Marin Stoyanov
KeymasterHello, there was a caching issue with your access. Please logout and login again and try to access the app again. Problem should be solved now.
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August 10, 2024 at 21:21 #278424
costas5533
ParticipantSomething wrong with the website. I am login, but I don’t have access to the “pro firm robots app”.
Please check your website something is wrong…… Members don’t have access to the pro firm robots app. -
August 11, 2024 at 2:44 #278444
Big Jas Trades
ParticipantI cannot download my Prop Firm apps.
The error message says please log in.
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August 11, 2024 at 2:52 #278446
vindle
ParticipantI also cannot login or download from “prop firms robots app”. I should have 11 months left on my subscription.
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August 11, 2024 at 15:34 #278523
sunshine
ParticipantSame here, trying to download robot updates, only it says “log in”, but I’m already logged in
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August 11, 2024 at 18:35 #278557
kun shing sin
Participantsame here..
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August 11, 2024 at 18:55 #278559
dualxeray
ParticipantHello I just bought the prop firm robot from 1 year last week, but when I log in into my account I cannot download anything, is this an error? I have the receipt here.
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August 22, 2024 at 16:45 #302094
Marin Stoyanov
KeymasterHello Daniel, as I wrote below, the problem has been solved. Please check again and write back if you still have issues.
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August 11, 2024 at 22:10 #278578
quickpassfunding
Participanthaving issue with XAU bots too
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August 12, 2024 at 3:55 #278619
岱彥 陳
ParticipantHello, I have already purchased the EA (the Prop Firm Robots App) produced by your company.
I would like to ask, besides FTMO, do you have any other recommended proprietary trading firms?
When I use the Prop Firm Robots App and set the risk to 0.5% of the total current funds while running multiple EAs, the decrease in margin causes differences in order size and risk.
If we break down the 0.5% risk based on the number of instruments, let’s say 3, then each instrument would bear a risk of 0.5% / 3 = 0.166%.
Is there a way to maintain consistent risk for each new position across different currency pairs? Rather than having varying risks due to the decrease in margin.
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August 12, 2024 at 3:56 #278620
岱彥 陳
ParticipantI also cannot log in and download. Please assist us.
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August 12, 2024 at 10:12 #278635
Kees1925
ParticipantSame here. Can you please take a look at this?
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August 12, 2024 at 10:50 #278640
eugen.maser
ParticipantSame here.
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August 12, 2024 at 11:37 #278646
Big Jas Trades
ParticipantGuys, this issue has been going on for a few days now. Can you please advise the community about what is going on?
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August 12, 2024 at 12:50 #278651
Nikos
ModeratorHello traders,
We have a few issues with the website but we are working to fix them. You can contact us in our Facebook page here to be assisted:
https://www.facebook.com/eaforexacademy
Kind Regards,
Nikos -
August 12, 2024 at 13:06 #278654
Marin Stoyanov
KeymasterHi all, the problem has been solved for anyone who wrote here in the topic. For anyone else, either DM us at Facebook or go to your Account details and verify that all the mandatory fields filled. This would solve the issue with your access. If you’re having a missing info for your account, then the apps won’t be able to properly display your names.
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August 12, 2024 at 15:22 #278676
MR F WRIGHT
ParticipantAll resolved thankyou Marin
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August 12, 2024 at 18:12 #278695
Moin Rahman
ParticipantHi,
I have a submitted a Support Form regarding the Prop Firm Apps and have also sent a mail to support@ but have not received any response.
Can someone look into it please?
Moin
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August 12, 2024 at 22:47 #278716
Marin Stoyanov
KeymasterHello Moin,
This is Marin from the customer support team. Thank you for getting in touch with us. We have received your request and will get back to you shortly.
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August 13, 2024 at 6:44 #278734
Ali Saber
Participanthello sir i want to access to my account but i cant can you see for me please this my email
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August 13, 2024 at 12:06 #278767
Marin Stoyanov
KeymasterPlease delete your browser cache and cookies and try again.
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August 15, 2024 at 13:20 #280219
岱彥 陳
Participant“My email address is [email protected]
I purchased a lifetime usage qualification, but recently my performance on Darwinex and FTMO has been poor. I use low-risk settings and change to the top three ranked strategies once a week. After three weeks, the performance has been very bad. I’m very frustrated and don’t know what to do. Can you help me?
Thank you”
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August 22, 2024 at 16:43 #302093
Marin Stoyanov
KeymasterHello, there are no orders associated with this email. I was able to find an order associated with your profile, but it’s with another email. Please write to support @ eatradingacademy.com and after we will further assist you.
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August 15, 2024 at 14:29 #280231
Mourad BOUAYED
ParticipantI bought ea for propfirms and it work very bad. 7 loses and 1 win trade. I can’t do a strategy with that robots.
I need to get refund because it was written that there is no risk. And i can get my money back if there is no result.
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August 15, 2024 at 22:44 #283854
Marin Stoyanov
KeymasterHello guys,
Marin here from EA Trading Academy support team. Thank you for sharing your experiences with our EAs.
I’m sorry to hear that the results have not met your expectations. We appreciate your feedback.
To trigger the refund process please fill out the refund request form with the necessary details and submit it.
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August 16, 2024 at 16:32 #289361
Marvin Julian
ParticipantHi, I am filling in the Refund Request form. What format should the Account history be? I am try to upload the Detailstatement.htm but it keeps refusing, I have also tried uploading a zip, but it was rejected. Thanks
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August 22, 2024 at 16:17 #302080
Marin Stoyanov
KeymasterFor transparency, we received your refund form submission on Sat, Aug 17, 12:30 PM. The request has been initiated from our site on August 18, 2024, 8:29 PM. It takes 5-10 working days (banking processing time outside of our control) for the money to be settled on your account.
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August 16, 2024 at 16:39 #289362
kushtyagi18
Participanti am blocked from the app wwhy is that. this is my email address : [email protected]
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August 16, 2024 at 17:16 #289367
kush
ParticipantWhen I log in to the website, it says that I don’t have an active plan for the prop firm robots, when I did purchase it and have been using it for a more than a month. Please fix this issue asap
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August 17, 2024 at 5:19 #290105
Big Jas Trades
ParticipantWhen navigating to this page: https://eatradingacademy.com/premium-robots/ftmo-robot/app/ all that you get is a blank screen. Other Robot app pages seem to load.
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August 18, 2024 at 13:38 #292009
Alan Northam
ParticipantHi Big Jas Trades,
The page loads properly for me. Try clearing your browser cashe or use a different browser.
Alan,
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August 19, 2024 at 0:56 #293458
kashane cousley
Participantnot working for me either
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August 19, 2024 at 8:21 #293478
Big Jas Trades
ParticipantHi Alan thanks very much for jumping in. Yep, I tried different browsers, computers, incognito mode etc. Perhaps there was system maintenance going on. In any case it is up and working now. I appreciate the time you took to check your access and respond.
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August 19, 2024 at 12:18 #293515
Alan Northam
ParticipantNP! Happy to hear it is now working!
Alan,
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August 19, 2024 at 22:43 #301684
Pat Savard
ParticipantStill have the blank screen
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August 19, 2024 at 22:50 #301685
Pat Savard
ParticipantUpdate from technical team is not really quick for a paid service like this
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August 21, 2024 at 15:26 #301908
Christopher GEMISE
ParticipantHello support ,
I can no longer download my various robots from the dashboard, even though I’m logged in to my account and my package expires in May 2025.
It’s urgent !
Bests Regards .
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August 22, 2024 at 10:45 #302001
Marin Stoyanov
KeymasterHello Christopher, looking at your profile, I see you have a valid license for the Prop Firm Robots app until 2025-05-11. Please delete your browser cache and cookies and try again.
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August 22, 2024 at 16:09 #302063
Marin Stoyanov
KeymasterHello all, problem with blank screen was solved on the 19th August. Please delete your cache and try again. Also for urgent inquiries you can always DM us in our Facebook page.
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August 22, 2024 at 16:51 #302104
Pat Savard
Participantfixed on my side but guys, I lost many hours where I could not update anyting. Serously, you really ne to review your infrastructure. You offer a paid service where you youve only one website. Any redundancy server? Any HA servers??
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September 6, 2024 at 1:47 #305083
Tim Tella
ParticipantHello Moderator,
I’m having the same issue i have deleted my cache and also checked my account details to see if is correctly filled please help.
Just to confirm i’m not able to download ea stating that I dont have an active subscription even though i bought lifetime access.
What do you advise that i do.
Email: [email protected]
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September 6, 2024 at 12:03 #305158
Tim Tella
ParticipantHello Nikos
I tried both incognito and different browser method and it still didn’t work.
Whenever i have logged in and go to the prop firm page in the top left corner where it used to have my name it still says log in even though i have.
I also noticed on my account that the lifetime prop firm plan isn’t showing up and it says i have no active plans.
please help
hope to hear from you soon
Kind Regards
Tim Tella
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