Hey Andi,
I understand your point, and I know it is hard to set up the account with the broker, the VPS or the trading machines.
However it is the first important step in algorithmic trading.
Try to make is as simple as possible so you will focus on the trading itself.
Also, you are right that everything should be opened and clear, but unfortunately not all of the brokers do it..
About forum, I do not think there will be ever forum in any of the brokers 🙂