Hello Anne. What i would do, is check first that autotrading is on, if the correct url is set in the expert options in metatrader, and if i get any errors in the experts tab or in the journal tab in metatrader. If all this checks out, and i have made sure that i have the correct EA for the correct pair for the correct TF, then i would check if any of the protection settings are on preventing the EA to open trades as it should for protecting the account. By default these are off to 0 for spread, max lot size and max orders open, and only the trading hours are auto calculated for each pair which means the EA wont open trades outside this timeframe. If all the above checks fail to correct the issue i would contact support with a few screenshots for furthert assistance. I hope this helps :-).
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