Hello Erlas, Marin here from tech support team. Upon checking your account I can’t find any email coming from your Academy profile email address.
According to our Terms of Service, section for Robot Refunds, you would need to attach an evidence that the robots are not profitable to be eligible for a refund. It can be from a demo account with at least 7 days of trading or any other account that you have.
Once you have at least a week of trading activity (no matter if it’s a demo or live account) please fill to proceed with the refund request.