Hello Fontana, we’ve already sent you a follow-up message on the same day asking you to fill out our refund form. This helps us gather essential details like your order ID and the email associated with the order, enabling us to locate your order in our system and process your refund more swiftly. Your cooperation in completing the form would greatly assist in expediting your request.
Hey Bastien, please fill our refund form to proceed with the refund request. As I explained, this is a standard procedure to help our system find and automatically process your refund request.
Marin @ Customer Support team