Hi Gleston,
I asked the support team to take a look at your issue. However, in the mean time I did a backtest using EA Studio, which is the same way the FTMO app works. The following shows the results of the backtest and gives an idea of how many trades AUDCHF made over the last one month. To me it looks like AUDCHF is working properly on your 8cap account. The problem appears to me that AUDCHF just has not placed any trades lately.
Alan,