Dear Technical Support,
I hope this message finds you well. I am currently facing challenges with the installation of the FTMO Robot EA that I purchased (Order #211193 was placed on November 9, 2023, and is currently Completed).
Unfortunately, I have been unsuccessful in getting the program to function on my MT5 platform. I diligently followed the comprehensive video guide on how to use the FTMO Robot application, titled “FTMO Robot App is Live! // FTMO Robot Guide 2024.” Despite these efforts, I am unable to access the features provided by the FTMO Robot.
I have attached a video demonstrating the issue, illustrating the EA disconnecting within a few seconds of connecting to the MT5 platform.
As I have been unable to find an email contact for support, I am reaching out through this message. I would greatly appreciate your assistance in achieving a successful installation. Thank you in advance for your support.
https://www.youtube.com/watch?v=RcQq40we4Ss