Hi Laurence.
Let’s go back to basics and make sure everything is set up correctly. Did you enable auto trading before placing the EAs onto the chart? Do you have a smiley face / hat in the top right hand corner? I have them in my FTMO trial and they are opening and closing trades, so I don’t think it’s an issue with the broker or their server. I’d suggest removing all EAs, closing all charts, and starting over. Enable auto trading, open your charts, copy the EAs onto the charts and select the set files applicable to you.
Cheers,
Ilan