I have a similar problem. I have a smiley face and a green arrow I am on Funded Next (using MT4) and they have twice confirmed that their platform is fine. I also have a bot from another provider which is also blocked. Ihey also assure me that everything is fine on their end. On the grid on which I placed their bot I get a small white screen and a flashing message alternating between blue and red at the botton which says “Searching for setup” . I want to get the FTMO bot but until I unblock this problem it will be sending good money after bad.
I’m pretty sure that the blockage is on my computer. It is a very old Sony Vasio. I have already emptied all the cookies so I cannot think how to solve this problem. Can anyone please help?